Returns Service
If a product is not meeting its quality specifications, we can offer to replace it for another one or another product of the same value. Generally, proof of purchase is required in order to get a replacement, although we may waive this requirement if we believe we have sold the product.
The cost of returning a faulty item to us is to be paid by the customer. We will cover the return delivery cost.
All return inquiries must be submitted through the email: info@happykid.co.nz.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Please note that we will not, as a standard matter of course, offer a refund or exchange if you have changed your mind or chosen incorrectly. Please ensure that you select your products carefully and that they are compatible with your requirements prior to buying. Any returns outside of faults or warranty will attract a 20% (of invoice value) or $20 restocking fee (whichever is greater) at our discretion. Return freight cost/tracking will be the responsibility of the buyer.
Please don’t return items to Happy Kid, prior to completing this process.
Return Process
To start a return, you can contact us at info@happykid.co.nz and let us know what you will be returning, and be sure to include your name and the original order number.
Then, simply ship the items to the address below. Include your name, email address, and original order number with the return.
Rebecca +64 21 088 52988
Happy Kid
5A, Pinot Lane, Westgate, Auckland 0614
NEW ZEALAND
Be sure to pack items well so that they are not damaged during shipment. We recommend insuring the package for the full value of the returned item.
*Note – if you’re returning shoes because they don’t fit, and are unsure of what size you should order, please use our sizing chart for guidance or send/email us your measurements and we will ship you the right size!
We love our Happy Kid family and value your opinion! So if you feel like sharing the reason for your return, please do!! We’d love to hear it!
Refunds
Once we receive the items, we will process the return as quickly as possible, usually within three business days. A credit for the amount of the returned items, not including shipping fees, will be credited to the credit card, debit card, or other account used for the original purchase.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The cost of returning the item to us is to be paid by the customer.
Consumer Guarantees Act 1993
The Consumer Guarantees Act and Fair Trading Act provide the basis for happykid.co.nz return policy.
The Consumer Guarantee Act sets out minimum standards for goods sold by happykid.co.nz. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
