Shipping Policy

Shipping Policy

When will my order be picked up by the courier?

Orders placed before 6:00 AM, Monday–Friday (excluding public holidays) will be picked up by the courier on the same business day.

Orders placed after 6:00 AM will be picked up by the courier on the next business day.

How long does order handling take?

Our handling time is 1 business day (excluding weekends and public holidays). This allows us to check, pack, and prepare your order carefully for shipment.

How long will delivery take?

Transit time is typically 1–4 business days, depending on your location.

The total delivery time (handling + transit) is approximately 2–5 business days, excluding weekends and public holidays.

Shipping Rates (New Zealand Only)

Our shipping fees are based on your delivery location within New Zealand.

Auckland
Auckland Urban: NZD $6.00
Auckland Rural: NZD $12.00

North Island
Urban: NZD $10.00
Rural: NZD $16.00

South Island
Urban: NZD $10.00
Rural: NZD $16.00

Notes

  • “Rural” is determined by the courier’s rural address list; rural surcharges are included in the rural rates above.
  • If your cart contains products from different size categories, items may ship separately.

FAQ

Will I need to sign for my parcel?

Yes. All parcels require a signature on delivery to ensure your order arrives safely.

What happens if no one is home to sign for the parcel?

If no one is available, the courier may leave a “Card to Call” with instructions. You can then arrange redelivery by following the instructions provided.

Do you ship to PO Box addresses?

No. We’re unable to deliver to PO Box addresses because a signature is required upon delivery.

How can I track my order?

Once your order is shipped, you will receive a tracking number and tracking link via email.

Are shipping fees refundable?

No. Shipping fees are non-refundable.

Do you ship outside New Zealand?

No. We currently ship within New Zealand only.