Shipping policy

Delivery Fees (New Zealand Only)

Our shipping fees are based on your delivery location within New Zealand.

Auckland
Auckland Urban: NZD $6.00
Auckland Rural: NZD $12.00

North Island
Urban: NZD $10.00
Rural: NZD $16.00

South Island
Urban: NZD $10.00
Rural: NZD $16.00

Shipping Coverage

We currently ship within New Zealand only. We do not offer international shipping at this time.

How We Send Your Order

All orders are shipped with trusted courier partners, including NZ Post, Aramex, Post Haste, and Castle Parcels. Deliveries are made during regular business hours, Monday to Friday, excluding public holidays.

Signature on Delivery

To provide peace of mind, all deliveries require a signature on arrival. Please ensure someone is available at the delivery address to accept the parcel.

Processing & Delivery Time

Processing: Orders are typically processed within 1 business days.

Delivery: Standard delivery usually takes 1–3 business days after dispatch. Rural addresses may take an additional 1–4 business days.

Tracking links and delivery updates will be sent to you via email once your order has been dispatched.

FAQ

Will I need to sign for my parcel?

Yes. All parcels require a signature on delivery to ensure your order arrives safely.

What happens if no one is home to sign for the parcel?

If no one is available, the courier may leave a “Card to Call” with instructions. You can then arrange redelivery by following the instructions provided.

Do you ship to PO Box addresses?

No. We’re unable to deliver to PO Box addresses because a signature is required upon delivery.

How can I track my order?

Once your order is shipped, you will receive a tracking number and tracking link via email.

Are shipping fees refundable?

No. Shipping fees are non-refundable.

Do you ship outside New Zealand?

No. We currently ship within New Zealand only.